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Terms & Conditions

Legal Document

OUR ASSURANCE

Africa Exotica undertakes to provide all services offered subject to the terms and conditions set out herein. By making use of the services and offerings of Africa Exotica, these terms and conditions shall be accepted by the traveler.

DEFINITION

a. Traveler means: Individuals, groups, companies or other legal persons using the services offered by Africa Exotica and includes the agents of travelers.
b. Services means: The provision of accommodations and/or transportation and/or meals and/or any and all other travel services and activities as offered or provided by Africa Exotica and accepted by the traveler.

TERMS OF PAYMENT

a. On confirmation of services: a deposit of 20% of the quoted tour price is required.
b. 45 days before commencement of services – full payment plus rooming list is required.

i. For tours that include services of certain suppliers with more stringent policies, e.g. National Parks Board, Blue Train, Rovos Rail, Private Lodges and others, different payment terms may be enforceable. These will be provided when applicable.
ii. Large group programs may attract specific payment terms which will be provided when applicable.
iii. Airline reservations.

1. Payment immediately on booking.
2. All airfare reservations are arranged subject to the conditions imposed by the respective airline.

c. Bookings made within 45 days of commencement of services must be accompanied by full payment of the tour plus rooming list. Where circumstances do not permit the timeous receipt of funds, explicit confirmation of transfer of funds will enable us to reserve services.
d. If payments are made in negotiable foreign currency, the payer will be responsible for any short payment resulting from exchange rate fluctuations. The exchange rate applied by the official bankers of Africa Exotica on receipt of moneys will be accepted as the applicable rate.
e. If the required deposit or final payment is not received by due date, Africa Exotica reserves the right to withdraw services.
f. The non-issuing of an invoice or non-payment of deposit will not exempt travelers from these payment terms.
g. Payments may be deposited directly into the following bank accounts:

Payment for ZAR (South African Rands) INVOICE to be made in ZAR to following Bank Account:

( ADD RELEVANT PAYPAL INFO OR LINKS)

Payment for USD (United States Dollars) INVOICE to be made in USD to following Bank Account:

( ADD RELEVANT PAYPAL INFO OR LINKS)

CANCELLATIONS

a. Cancellations made more than 60 days prior to arrival will not normally result in cancellation fees being charged. However;

i. Africa Exotica reserves the right to recover any costs incurred or charges received from suppliers up to the date of cancellation.

b. In the event of services being cancelled 60 days or less, prior to arrival, the following cancellation fees will apply.

i. 60 days to 46 days before commencement of services: 20% total quoted tour price due plus any additional charges levied by suppliers up to date of cancellation.
ii. 45 days to 31 days before commencement of services: 25% total quoted tour price due plus any additional charges levied by suppliers up to date of cancellation.
iii. 30 days to 15 days before commencement of services: 50% total quoted tour price due plus any additional charges levied by suppliers up to date of cancellation.
iv. 14 days to commencement of services: 100% of total quoted tour price due.
v. Large group programs may attract specific cancellation terms which will be provided when applicable.
vi. Airline reservations.

1. All airfare reservations are arranged subject to the conditions imposed by the respective airline.

c. ‘No shows’ will be charged 100% of the quoted tour price.
d. We recommend that travelers take adequate personal cancellation insurance cover before departure from home.
e. For tours that include services of certain suppliers with more stringent policies, e.g. National Parks Board, Blue Train, Rovos Rail, Private Lodges and others, different cancellation fees will be enforceable. These will be provided when applicable.
f. The non-issuing of an invoice or non-payment of deposit will not exempt travelers from these cancellation terms.

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AMENDMENTS

a. Much care has gone into the composition of programs and tours for travelers, however circumstances such as currency devaluation, fuel surcharges or price amendments by suppliers may necessitate changes in costs and tour programs. Should this occur you would be notified as soon as possible, although Africa Exotica does reserve the right to change the itinerary of the tour without prior notice. Notwithstanding that deposits or complete payments have been made, any increases up until the date of departure of arrangements resulting to the above are to be paid by the traveler. If such increases are unacceptable, the traveler may cancel his/her booking, though in so doing he/she is still liable to pay any cancellation charges imposed in the way of cancellation, administration, communication charges etc.

INSURANCE

a. Africa Exotica carries comprehensive liability insurance details which can be made available on request.

INDEMNITY

a. Africa Exotica, its affiliated subsidiary companies, agents, and sponsoring organizations act only as agent for the suppliers of transportation, accommodations, food, and other goods and services provided to the passenger. All arrangements for transport, accommodations, and services are made upon the express condition that Africa Exotica shall not be liable for any direct, indirect, consequential, or incidental damage, injury, loss, accident, delay, or irregularity of any kind occasioned by reason of any act or omission beyond its control, including, without limitation, any act of negligence or breach of contract of any third party such as an airline, cruise line, train, hotel, restaurant, ground handler, etc., who is to or does supply any goods or services for the tour. Without limiting the foregoing, Africa Exotica is not responsible for any losses or expenses due to delay or changes in schedule, overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, acts of terrorism, war, quarantine, criminal activity, or for any other cause beyond its control.
b. Safari programs may take travelers into close contact with wild animals. Rangers and guides should brief travelers accordingly, however, neither Africa Exotica nor their employees can be held responsible for any injury or accident while on safari.
c. We strongly recommend that travelers take adequate personal travel insurance cover before departure from home.

JURISDICTION

a. The law of the Republic of South Africa shall govern the relationship between Africa Exotica and the traveler and the Courts of the Republic of South Africa shall have sole jurisdiction in respect of any claims and/or disputes which may arise between Africa Exotica Tours & Safaris and the traveler, or Agent.

ADDITIONAL IMPORTANT INFORMATION

LUGGAGE

a. One standard suitcase of 157cm/62 linear inches (length + width + height) and one overnight bag per person is allowed. Africa Exotica accepts no responsibility for loss or damage to luggage or personal property from whatsoever cause arising. Travelers are advised to take up adequate insurance cover.
b. Please note – For light/small aircraft travel within Botswana, each passenger is limited to one soft-sided bag, the maximum weight limit is 20kgs (44lbs) per person, plus a typical sized camera bag. Baggage for travel within Namibia and Zambia is typically limited to 15kgs (33lbs) per person in a soft bag, plus a typical sized camera bag. Should passengers arrive with excess baggage without prior warning, their baggage could be delayed as alternative arrangements (at considerable cost to clients) will need to be made. However, should clients know in advance that their baggage will exceed the limit; an extra seat (for the bags) can usually be booked, at additional cost, on the aircraft. Maximum luggage size is 25cm x 30cm x 62cm.

HEALTH

a. We strongly suggest that travelers take anti-malarial medication prior to commencing travel to malarial destinations. Please consult your doctor/pharmacist for specific medical advice.
b. Please note that if you are arriving into South Africa from a yellow fever zone then you will need to provide proof to the South Africa authorities that you have had a yellow fever inoculation.
c. Clients with specific health problems or specific requirements must notify Africa Exotica in advance.

VISAS AND PASSPORT

a. Agents and guests are required to ensure that all such requirements are attended to as Africa Exotica accepts no responsibility in this regard.
b. Visitors to South Africa must have a passport that is valid for at least 30 days after the intended departure date from South Africa and 06 months after the intended departure date for the rest of Southern Africa.
c. Passports should also have a minimum of two blank passport pages per country visited. The blank pages cannot include the “endorsement” page at the back of the book. If there is insufficient space in the passport, entry into a country could be denied. If you require a visa, you must ensure that your passport has two blank facing pages – one for the visa and one for the entry stamp. Visitors who intend on travelling to South Africa’s neighboring countries and back are advised to apply for multiple entry visas.

TRAVELLING WITH CHILDREN

a. Effective November 2019, all international minors only require a valid passport when travelling with an adult to or from South Africa. All South African children under the age of 18 leaving and entering South Africa are still required to have an unabridged birth certificate to accompany their passport. All unaccompanied children, regardless of nationality, still need additional documentation.

For all applicable details on these regulations please refer to the full travel advisory on https://www.satsa.com/wp-content/uploads/ADVISORY-DATED-NOVEMBER-20191.pdf

FLIGHT BOOKINGS

a. Fares and seat availability are subject to changes and increases at anytime prior to a booking created and issue of tickets.
b. Airlines require the full names of the passengers as printed on the passports and won’t accept changes once the tickets are booked. For this reason we require a copy of all passengers passport. Africa Exotica does not accept responsibility for incorrect spelling of names, therefore please ensure that you provide us with the accurate information.
c. Group bookings subject to different policy.

CAR RENTAL

a. Please note that the renter will be required to supply the following on collection of the rental vehicle.

i. Valid Car Rental Voucher.
ii. Valid Credit Card.

1. Please note that a rental deposit in the form of a credit card authorization will be taken at the time of rental to cover any additional charges incurred during the rental. The renter needs to produce a recognized bank credit card. No Debit Cards, including Maestro and Electron are accepted.

iii. Passport (International Visitor)/Passport or Identity Document (SA and SADC Residents).
iv. Valid unendorsed driver’s license.

1. Foreign Driving licenses are acceptable provided the language used (printed thereon) is English and there is a photograph present. Should a license be in any other language, other than English, we require an International Driving License to be produced at commencement of the rental or an official translation by a consulate / embassy.).

v. Home Address and Telephone Number.
vi. Local contact details.

b. Drivers under the age of 23 years are permitted, provided they have been in possession of a valid unendorsed driver’s license for a minimum of 2 years. A Young Driver Daily Surcharge will apply. South African residents must be a minimum of 23 years of age.
c. Bidvest Rentals:

i. Each Bidvest Car Rental vehicle is rented with a full tank of fuel. Fuel is charged from the branch where the vehicle is delivered from and is for the renter’s own account. In general fuel may not be purchased with a credit card at petrol stations. There are some exceptions where a few petrol stations will accept a credit card for payment of fuel.
ii. Each vehicle is refueled by Bidvest Car Rental on termination of the vehicle at the standard government legislation fuel tariff regardless whether the fuel gage indicates that the vehicle is full, as vehicles that are refueled at independent stations are not guaranteed to be filled to capacity.

d. Europcar Rentals:

i. Europcar ensures that each and every customer, when collecting a rental, receives a vehicle with a full tank of fuel. In order to deliver this service, fuel levels are checked on termination of each and every rental as part of their business quality checking process.
ii. Europcar requests that the vehicle is returned refueled, or alternatively they will automatically provide a refueling service at a fee of ZAR 15.00 (subject to change), or the equivalent in the local currency. Europcar’s refueling service provides customers with a convenient alternative to refueling yourselves, and fuel is charged at the gazetted retail rates.
iii. This service will apply to rentals in all countries (South Africa, Namibia, Botswana, Swaziland and Lesotho), and will be charged to the renter’s credit card.

AIRPORT TRANSFERS

a. In the event of flight number change or incorrect flight details received from the agent. Africa Exotica will endeavor to amend transfer arrangements, but will not be held responsible for loss of service or additional charges occurred should the service be unavailable due to late notification.

GUIDED TOURS AND EXCURSIONS

a. These may be conducted by multilingual Tour Guides.

Should you wish to view a copy of our Guided Tours’ terms and conditions please email [email protected].

general terms

If you access and use this Web site, you accept and agree to be bound by and comply with the terms and conditions mentioned herein. AFRICA EXOTICA may change such terms and conditions, at its sole discretion, from time to time, and you agree to be bound by and comply with such terms and conditions as they may be modified.

Copyright

AFRICA EXOTICA owns and retains the copyrights in the materials found in the AFRICA EXOTICA Web site. Unless otherwise specified, no one has permission to copy, reproduce or republish in any form, any information found on the AFRICA EXOTICA Web site. No material from this site or any Web site owned, operated, licensed or controlled by AFRICA EXOTICA may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices.

Trademark

AFRICA EXOTICA INC, AFRICA EXOTICA & design, and the AFRICA EXOTICA “Sun” are registered trademarks. No trademark is granted in connection with the material contained in the AFRICA EXOTICA Web site. EFFORTS ARE MADE TO ENSURE THAT THE SITE AND THE INFORMATION (the “Information”) ARE CURRENT AND ACCURATE, BUT PLEASE NOTE THAT THEY ARE BOTH PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. AFRICA EXOTICA reserves the right to modify or change periodically the Information or the products appearing on its Web site and expressly excludes any liability resulting from such modifications or changes. AFRICA EXOTICA does not warrant the accuracy, adequacy, timeliness, or completeness of the Information on the Site and expressly disclaims liability for errors or omissions in the Information or the Site. PLEASE RECOGNIZE THAT THE ACCURACY OF THE INFORMATION SHOULD BE CONFIRMED BEFORE YOU RELY ON IT. Further, AFRICA EXOTICA does not represent or warrant that the Site will be available and will meet your requirements, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and backup of data and/or equipment.

Limitation of liabilities

AFRICA EXOTICA makes no representations whatsoever about any other Web site which you may access through this one. When you access a non-AFRICA EXOTICA Web site, please understand that it is independent from AFRICA EXOTICA and that AFRICA EXOTICA has no control over the content on that Web site. In addition, a link to a non-AFRICA EXOTICA Web site does not mean that AFRICA EXOTICA endorses or accepts any responsibility for the content, or the use, of such Web site. It is up to you to take precautions to ensure that whatever you select for use is free of such items as viruses and other items of a destructive nature.

IN NO EVENT, IN REGARD TO THIS WEB SITE OR ANY OTHER HYPERLINKED WEB SITE, WILL AFRICA EXOTICA BE LIABLE TO ANY PARTY OF ANY DAMAGES OR INJURY CAUSED BY (INCLUDING BUT NOT LIMITED TO) ANY FAILURE OR PERFORMANCE, ERROR, OMISSION, DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The use of this Web site or the Information is entirely and completely at your risk or at the risk of your customers. If you access this site through a link to a non-AFRICA EXOTICA Web site, and such Web site is for the booking of different products, AFRICA EXOTICA invites you to read carefully the terms and conditions specifically specified in such linked Web site.

Use of information

If you respond to this Web site with information such as questions, comments, suggestions, or the like regarding the content of this Web site, such information shall be deemed to be non-confidential and AFRICA EXOTICA shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. Further, AFRICA EXOTICA shall be free to use any ideas, concepts, know-how, or techniques contained in such information for any purpose whatsoever including but not limited to developing manufacturing, and marketing products or services incorporating such information.

Jurisdictional Issues

Unless otherwise specified, the materials in this Web site are presented solely for the purpose of promoting AFRICA EXOTICA products. AFRICA EXOTICA makes no representation that materials and products are available in all locations and on the dates indicated. Flight schedules and destinations may also be subject to change. It is your sole responsibility to make the appropriate verifications with AFRICA EXOTICA or with your travel agent.

This agreement shall be governed by and construed in accordance with the laws of the province of Ontario without giving effect to any principles of conflicts of law. If any provision of this agreement is unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.